The Humble Beginnings
Q: Woody, what was your very first job in hospitality?
A: It's hard to forget! My first taste of hospitality was
quite literally at Honey Baked Hams, shaping and glazing hams during Easter. My
buddy Cory and I were always looking for ways to make a buck, and this was our
introduction to the hustle of hospitality. It was perhaps the most exhausting
job I've ever had, but it taught me early on about hard work and the importance
of a good ham glaze technique!
Q: How did this experience impact you?
A: It showed me what I definitely didn't want to do
long-term, which was shaping hams under pressure! Jokes aside, it was my first
peek into the operational side of food services. While I'm grateful for the
experience, it made me realize my passions lay elsewhere in the hospitality
spectrum.
The Road Through Hospitality
Q: Your career has taken some fascinating turns. Can
you walk us through some key moments?
A: After the ham glazing episode, my journey took me through
several industries, from wealth management to pharmaceutical sales. Each role
was a building block, teaching me something crucial about sales, people, and
perseverance. Eventually, I found my calling in the hotel industry with
Wyndham, where I truly began to understand the impact of building relationships
and creating memorable experiences.
Q: What would you consider a pivotal moment in your
career?
A: Transitioning to Focus Brands was a leap of faith, moving
from hotels to the broader world of franchising and food services. This shift
challenged me to apply my skills in a new context and reignited my passion for
the industry. It was a reminder that growth often comes from stepping out of
your comfort zone.
Advice from the Top
Q: What advice do you have for those starting in
hospitality?
A: Dive in headfirst and be ready to learn from every
experience, good or bad. Seek mentors who can guide you and never underestimate
the power of a positive attitude and a willingness to work hard. Hospitality is
unique in that it truly rewards those who are passionate about service and
creating unforgettable experiences for others.
Q: Any missteps along the way you're thankful for?
A: This is more of a misstep that I narrowly averted. Early
on in my college career, I considered transferring from Connecticut to get more
playing time in basketball, thinking it might redefine my path. Thankfully, my
mom steered me right, keeping me grounded and focused on the bigger picture. It
was a lesson in making the most of where you are and finding growth
opportunities, no matter the situation.
Q: Who do you admire in the business world?
A: Warren Buffett is a figure I've always looked up to. His
ability to distill complex ideas into understandable wisdom is something I've
tried to emulate in my own career. He's a reminder that success isn't just
about financial gain but about integrity, simplicity, and helping others find
their path to success.
Final Thoughts
